Case Studies

Integrated Management Systems

A strong commitment to quality infused the culture of this multinational medical device company. When insufficient proficiency among employees threatened to compromise the company's product quality, senior managers initiated an analysis of internal audits. The audit disclosed significant deficiencies in the existing quality program.

Kaplan EduNeering's knowledge solution addressed the critical needs of the company for an electronic infrastructure, a standard methodology linking all departments and facilities, easily accessible records, and demonstrated proficiency among employees. The failure of all employees to understand and follow SOPs was identified as a key compliance issue, even though an effective document management system (DMS) existed for SOPs. Building on this existing infrastructure, EduNeering's knowledge management system (KMS) was integrated into the DMS to ensure the rapid and dependable distribution, validation, tracking, and documentation critical information including SOPs. As new versions of documents are developed, they are immediately disseminated through EduNeering's KMS.

The integration of the systems produced substantial savings in time and resources. Most important, the program has yielded a significant improvement in employee proficiency and regulatory compliance.